Shipping & Delivery Policy

Last Updated: September 2026

At Shathiya, we are committed to delivering your orders safely and on time. This Shipping & Delivery Policy explains how orders placed through shathiya.com are processed, shipped, and delivered.

1. Shipping Locations

Shathiya currently delivers orders to locations across India, subject to service availability by our shipping partners.

Some remote or restricted locations may have limited or unavailable delivery services.

If delivery is unavailable to the address provided, we will contact you and provide an appropriate resolution.

2. Order Processing

Orders are normally processed within [1–3 business days] after successful order confirmation and payment verification.

Orders placed on Sundays, public holidays, or during major sales and promotional periods may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

3. Estimated Delivery Time

After dispatch, orders are generally expected to arrive within:

  • Metro/major cities: [2–5 business days]
  • Other locations: [3–7 business days]
  • Remote areas: [5–10 business days]

These are estimated delivery times and are not guaranteed delivery dates.

Actual delivery times may vary depending on your location, courier availability, weather, holidays, and other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer:

  • Free shipping on selected products
  • Free shipping above a specified order value
  • Promotional shipping offers
  • Standard or express delivery options where available

Any applicable shipping charges will be clearly communicated before payment.

5. Order Tracking

Once your order has been shipped, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to monitor the status of your shipment.

Tracking information may take some time to become active after the package has been handed over to the shipping carrier.

6. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

Please ensure that:

  • Your shipping address is complete and accurate.
  • Your phone number is correct and reachable.
  • Someone is available to receive the package when required.

If delivery fails because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, the order may be returned to Shathiya.

Additional delivery or re-shipping charges may apply where permitted.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information during checkout.

If you provide an incorrect or incomplete address, phone number, PIN code, or other delivery information, Shathiya may not be responsible for resulting delivery delays or failed deliveries.

If the order has not yet been dispatched, contact us as soon as possible to request an address correction.

Once an order has been dispatched, we may not be able to change the delivery address.

8. Delayed Deliveries

Although we work with our delivery partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier network disruptions
  • Transportation delays
  • Incorrect or incomplete address information
  • High order volumes
  • Government restrictions
  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team.

9. Damaged Packages

Please inspect the package when it is delivered.

If the package appears visibly damaged, opened, tampered with, or otherwise compromised, please:

  1. Take photographs or videos of the package before opening it, where possible.
  2. Contact Shathiya as soon as possible.
  3. Provide your order number and photographs/videos of the package and product.

This information may be required to investigate the issue with the delivery partner.

For damaged or defective products, please also refer to our Return & Refund Policy.

1o. Cash on Delivery (COD)

Shathiya offers Cash on Delivery (COD) for eligible orders and serviceable locations.

To reduce fake, fraudulent, and unconfirmed COD orders, a ₹30 advance payment is required when placing a COD order.

The ₹30 advance payment is part of your total order amount and is not an additional charge. The remaining balance can be paid in cash or through the available payment method to the delivery partner at the time of delivery.

11. Delivery to Certain Locations

Some areas may not be serviceable because of courier restrictions, geographic limitations, government restrictions, or other operational reasons.

If your PIN code is not serviceable, we may be unable to complete the delivery to that address.

12. Multiple Products in One Order

If your order contains multiple products, we may ship them together or in separate packages depending on product availability, warehouse location, size, weight, or other logistical considerations.

You may receive separate tracking information for different shipments.

13. Delivery Confirmation

An order may be considered delivered when the shipping carrier records the package as delivered to the address or recipient provided during checkout.

If you believe your order has been incorrectly marked as delivered, please contact Shathiya as soon as possible so that we can investigate with the delivery partner.

14. Changes to This Policy

hathiya may update this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with an updated September 2026.

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