Return & Refund Policy

Last Updated: September 2026

Thank you for shopping with Shathiya. We value your trust and want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, please review the return and refund terms below.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product.
  • You received a product different from the one you ordered.
  • The product is eligible for return as specified on the product page.
  • The return request is submitted within 24 hours from delivery.

Returned products must be unused and in their original condition, with the original packaging, tags, accessories, and invoice where applicable.

2. How to Request a Return

To request a return, contact Shathiya at [support email] within 24 hours of receiving your order.

Please provide:

  • Your order number
  • Product name
  • Reason for the return
  • Photos or videos of the product, if applicable
  • Any additional information requested by our customer support team

Our team will review your request and inform you whether the return has been approved.

4. Damaged, Defective, or Incorrect Products

f you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 24 Hours of delivery.

We may request photographs or videos of the product and its packaging to verify the issue.

Depending on the circumstances, Shathiya may provide a replacement or refund.

5. Return Shipping

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, Shathiya will bear the applicable return shipping cost.

For other eligible returns, customer will bear the return shipping cost / applicable shipping charges will be deducted from the refund.

6. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method wherever possible.

Please allow 7 business days for the refund to be reflected in your account, depending on your bank or payment provider.

For Cash on Delivery orders, refunds may be processed through bank transfer, UPI, or another available payment method.

7. Exchanges

If you would like to exchange an eligible product, please contact Shathiya within 24 Hours of delivery.

Exchanges are subject to product availability and the applicable return conditions. If the replacement product is unavailable, we may offer a refund instead.

8. Sale and Promotional Products

Products purchased during sales, clearance events, or special promotions may have different return or refund conditions.

Please check the product page or promotional terms before placing your order.

9. Failed Delivery

If an order cannot be delivered due to an incorrect address, refusal to accept the package, or repeated failed delivery attempts, additional shipping or re-delivery charges may apply where permitted.

10. Fraudulent or Abusive Returns

Shathiya reserves the right to investigate and refuse return or refund requests that appear fraudulent, abusive, or inconsistent with this policy, subject to applicable law.

11. Changes to This Policy

Shathiya may update this Return & Refund Policy from time to time. Any changes will be published on this page along with the updated date.

12. Contact Us

For questions regarding returns or refunds, please contact us:

Shathiya

Whatsapp:

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