Last Updated: September 2026
At Shathiya, we respect your privacy and are committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or purchase from shathiya.com.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
Personal Information
- Full name
- Mobile number
- Email address
- Billing address
- Shipping/delivery address
- Payment-related information
- Order details
- Information you provide when contacting customer support
Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or source
- Website usage and interaction information
We may use cookies and similar technologies to collect some of this information.
2. How We Use Your Information
Shathiya may use the information collected to:
- Process and fulfill your orders
- Deliver products to you
- Process payments and refunds
- Provide customer support
- Communicate with you about your orders
- Send important service-related notifications
- Improve our website, products, and services
- Personalize your shopping experience
- Prevent fraud, misuse, and unauthorized activity
- Maintain website security
- Comply with applicable laws and legal obligations
Where permitted by applicable law, we may also use your contact information to send promotional communications. You may opt out of marketing communications at any time.
3. Payment Information
Payments made through our website may be processed by third-party payment providers.
Shathiya generally does not store your complete credit card, debit card, banking, or other sensitive payment credentials on our own servers.
Payment information may be processed directly by the applicable payment gateway according to its own privacy and security practices.
4. Cookies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.
Cookies may help us:
- Keep items in your shopping cart
- Remember your preferences
- Maintain login or session information
- Understand website traffic and usage
- Improve website performance
- Provide relevant marketing where applicable
5. Sharing of Information
You can configure your browser to block or delete cookies. However, disabling certain cookies may affect some website functionality.
Shathiya does not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
- Payment processors
- Shipping and logistics partners
- Website hosting and technology providers
- Customer support providers
- Analytics and marketing service providers
- Fraud prevention and security providers
These parties may receive only the information reasonably necessary to perform their services.
We may also disclose information where required by applicable law, court order, governmental authority, or to protect our legal rights, customers, website, or business.
6. Third-Party Services
Our website may contain integrations or links to third-party services, such as payment gateways, delivery providers, analytics services, or social media platforms.
These third parties may collect and process information according to their own privacy policies.
Shathiya is not responsible for the privacy practices of third-party websites or services that we do not control.
We recommend reviewing their privacy policies before providing them with personal information.
7. Marketing Communications
If you have provided your contact information and applicable consent has been obtained, we may send you information about:
- New products
- Offers and discounts
- Promotions
- Collections
- Updates from Shathiya
You can unsubscribe from promotional emails by using the unsubscribe option provided in the email or by contacting us.
Transactional and service-related communications, such as order confirmations and delivery updates, may still be sent when necessary to fulfill your order or provide requested services.