Terms & Conditions

Last Updated: September 2026

Welcome to Shathiya. These Terms & Conditions govern your access to and use of shathiya.com and any purchases made through our website.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Shathiya

The website shathiya.com is operated by GP Traders, doing business under the brand name Shathiya.

For questions regarding these Terms & Conditions, please contact us using the details provided at the end of this page.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide to us is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will comply with these Terms & Conditions and applicable laws.

If you are using the website on behalf of another person or organization, you confirm that you have the authority to accept these terms on their behalf.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on shathiya.com are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen settings.
  • Product images may be for illustrative purposes where specifically indicated.
  • Product availability may change without notice.
  • We reserve the right to correct errors or inaccuracies on the website.

If a material error is discovered in the description, price, or availability of a product you have ordered, we may contact you to confirm whether you wish to proceed with the order or cancel it.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or refuse an order where reasonably necessary, including when inventory information is incorrect or a product becomes unavailable.

If we are unable to fulfill an order that you have already paid for, we will provide an appropriate refund for the unavailable product.

5. Prices

All prices displayed on shathiya.com are shown in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

The applicable price for an order is the price displayed at the time the order is placed, subject to any obvious pricing errors.

Where applicable, taxes, shipping charges, handling fees, or other charges will be displayed during the checkout process.

6. Orders

When you place an order on shathiya.com, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel or decline an order in circumstances permitted by applicable law.

Reasons for cancellation may include:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent or unauthorized activity
  • Inability to verify the information provided
  • Delivery limitations
  • Technical or system errors
  • Other legitimate business or legal reasons

If we cancel an order for which payment has already been received, the applicable amount will be refunded through the appropriate payment method.

7. Payments

Payments may be made using the payment methods displayed during checkout.

Payments may be processed by third-party payment service providers.

You agree that:

  • The payment information you provide must be accurate and authorized.
  • You must not use another person’s payment method without permission.
  • Shathiya may cancel or investigate transactions that appear suspicious or unauthorized.

We do not generally store complete card or banking credentials on our own servers.

9. Cash on Delivery

Where Cash on Delivery (COD) is available, additional conditions may apply.

COD availability may depend on the delivery location, product, order value, or other factors.

Customers are expected to accept and pay for genuine COD orders placed using their account or contact information.

Repeated refusal or failure to accept legitimate COD orders may result in restrictions on future COD purchases, where permitted by law.

1o. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time displayed on the website.

Delivery times are estimates and may be affected by:

  • Shipping carrier delays
  • Weather or natural events
  • Public holidays
  • Incorrect address information
  • Unsuccessful delivery attempts
  • Events beyond our reasonable control

For further information, please refer to our Shipping & Delivery Policy.

11. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to the conditions described in our Return & Refund Policy.

Please review that policy before placing an order.

Where applicable, product-specific return restrictions displayed on the product page will also apply.

12. Changes to These Terms

Shathiya may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated Last Updated date.

Your continued use of shathiya.com after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

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